Refund and Cancellation Policy

Returns

At Aktachem, we are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a full refund (excluding shipping costs and gift wrapping where applicable). Returns must be made within 30 days from the date of purchase. Please include your order number, name, product details, and the reason for the return.

How to Request a Return

To initiate a return, please contact our customer support team at contactus@aktachem.com or call our contact number: +91-80085 38013

Handling Delays in Returns

We will process returns received within 30 days from the date of purchase. If products are delayed due to postal issues or other reasons, we will address these on a case-by-case basis.

Return Instructions

Please send returned products to the appropriate fulfillment center, as mentioned on your invoice. Ensure you include all necessary return information to speed up processing.

Cash-on-Delivery Orders Refund Process

For Cash-on-Delivery (CoD) orders, please provide your bank account details to our customer service team for refund processing. For assistance, email us at contactus@aktachem.com.

Shipping Charges for Returns

We do not reimburse customers for the postage expenses incurred when returning items.

Replacement Guarantee

We offer a 100% satisfaction guarantee. If you're not happy with your purchase, you can return the product for a full refund (excluding delivery charges and gift wrapping, if applicable). Returns must be made within 30 days from the date of purchase. In some cases, a replacement will be sent as soon as we receive the returned product. If a replacement is unavailable, a full refund will be issued.

When Returns Are Not Accepted

• Used products
• Return requests made outside the 30-day period
• Products with tampered or missing serial numbers, price tags, or labels

Partial Returns

If you’ve ordered multiple items, you may return part of your order. However, shipping charges for returns will be the customer’s responsibility, and returns must be received within 30 days of purchase.

Refund Processing

Refunds will be issued in cases where products are damaged during shipping or if a replacement cannot be provided due to stock unavailability. Refunds for returns will be processed once the product is received at our warehouse.

Replacement Processing

If you have requested a replacement, it will be sent once the returned product is received and your return details are confirmed. Replacement shipments usually take 5-7 working days from the date of dispatch.

Exchange Policy

If you wish to exchange an unused product, please notify us within 30 days of the original purchase. The item must reach our warehouse within the same 30-day period. Shipping charges for exchanges are to be covered by the customer, and the replacement will reach you within 5-7 working days after dispatch.