Privacy Policy
At Aktachem Biotech Private Limited, we value your privacy. Protecting your information is essential to maintaining our trust and reputation.
Information Collection and Use
This Privacy Policy outlines the information we collect when you use our website, mobile app, and retail locations. As a data controller, we are obligated by law to provide information about why and how we collect, use, and protect your data, as well as your rights concerning your information.
Who We Are
Aktachem Biotech Private Limited
OFFICE ADDRESS:
PLOT NO.157,H.NO.2-190/1/157 GREEN.PARK AVENUE, NH 44 ROAD,SUCHITRA,SECUNDERABAD-500067,TELANGANA.
FACTORY ADDRESS:
26/L/1,TSIIC, MUPPIREDDYPALLY,TOOPRAN,MEDAK,TELANGANA-5502334
Email:connect@aktachem.com
Phone: +91-80085 38013
How We Use Your Information
Information We Collect
- Name and Title: For identification and personalization purposes.
- Address, Country, and Postal Code: For order processing, delivery, and invoice generation.
- Phone Number: For identity verification, loyalty programs, and order-related communications.
- Email: For responding to queries, sending order updates, and—if subscribed—marketing communications.
- Date of Birth/Anniversary: To offer relevant discounts and promotions.
- Gender: Used for analytics to tailor offers.
- IP Address: Used for security and tax application.
- Order Details: To track and fulfill purchases.
- Query Information: Helps us respond accurately to customer inquiries.
- Comments: Additional details provided by you to assist with your inquiry.
Why We Collect This Information
- Personalization: To provide a tailored experience.
- Order Processing: To accurately fulfill and track orders.
- Customer Support: To address your queries and feedback effectively.
- Promotions and Loyalty Programs: To deliver personalized offers based on age, location, or special events.
- Analytics and Security: To improve our services and ensure data security.
Cookies and Tracking
We use cookies on our website to enhance your browsing experience. These cookies include:
- Necessary Cookies: Essential for site functionality.
- Analytics Cookies: Help us analyze site usage to improve services.
- Advertising Cookies: Used by third-party partners to deliver relevant ads.
You can manage your cookie preferences at any time in your browser settings.
Data Retention
We retain your data only as long as necessary for the purposes described in this policy or as required by law. Generally, this is up to two years following the end of our relationship with you unless a different period is stipulated by law.
Enquiries and Newsletter Sign-Up
When you submit a query or sign up for our newsletter, we collect your contact information to respond or provide relevant updates. Your details may be shared with third-party service providers (e.g., mailing services) for efficient communication.
Your Rights
You have the right to:
- Access Your Information: Request details about the information we hold.
- Correct Inaccurate Data: Update your personal information.
- Withdraw Consent: Stop receiving communications by unsubscribing.
- Request Erasure: Under specific conditions, you may ask for your data to be deleted.
- Data Transfer: Request a copy of your data for use with another service provider.
To exercise any of these rights, please contact us at [Your Contact Email].
Right to Complain
If you have a concern or complaint regarding how we handle your information, please contact our privacy team at connect@aktachem.com or call us at +91-80085 38013.
Policy Updates
We may periodically update this Privacy Policy to reflect changes in our services and data practices. The version number and effective date will be revised accordingly.
Version 1.0, Date: Nov, 2024
